Effective Date: May 29, 2024
Welcome to RTNA Wholesale. This Shipping Policy outlines our practices for shipping and delivery of orders placed through www.Rtnawholesale.com. Please review this policy carefully to understand how we handle shipping for our acrylic hardware and display products.
1. Order Processing
1.1 Order Confirmation
Upon placing an order, you will receive an email confirmation that includes the details of your purchase. Please review this confirmation carefully and contact us immediately at support@rtnawholesale.com if there are any discrepancies.
1.2 Processing Time
Orders are typically processed within 1-3 business days (excluding weekends and holidays). During peak periods or promotional events, processing times may be extended. Once your order has been processed, you will receive a shipping confirmation email with tracking information.
1.3 Order Changes and Cancellations
If you need to make changes to your order or cancel it, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes or cancellations once an order has been processed.
2. Shipping Methods and Costs
2.1 Shipping Options
We offer several shipping options to meet your needs:
- Standard Shipping: Delivery within 5-7 business days.
- Expedited Shipping: Delivery within 2-4 business days.
- Overnight Shipping: Delivery by the next business day.
Shipping options may vary based on your location and the items in your order. The available shipping methods and associated costs will be displayed at checkout.
2.2 Shipping Costs
Shipping costs are calculated based on the weight, dimensions, and destination of your order. These costs will be shown during the checkout process before you complete your purchase. Free shipping promotions, when available, will be applied automatically at checkout.
2.3 International Shipping
We currently ship to select international destinations. International shipping costs, duties, and taxes are calculated at checkout. Delivery times for international orders vary depending on the destination and customs processing.
3. Delivery and Tracking
3.1 Delivery Timeframes
Estimated delivery times are provided at checkout and in your shipping confirmation email. Please note that these timeframes are estimates and not guaranteed. Actual delivery times may vary due to factors such as weather, carrier delays, and customs processing.
3.2 Tracking Your Order
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order through the carrier’s website or via the tracking link provided in the email. If you do not receive a tracking number, please contact us at support@rtnawholesale.com.
3.3 Delivery Issues
If you experience any issues with your delivery, such as a delayed, missing, or damaged package, please contact us immediately. We will work with the carrier to resolve the issue as quickly as possible.
4. Shipping Restrictions
4.1 P.O. Boxes and APO/FPO Addresses
We currently do not ship to P.O. Boxes, APO, or FPO addresses. Please provide a valid street address for delivery.
4.2 Hazardous Materials
Certain products may be classified as hazardous materials and are subject to shipping restrictions. If your order includes such items, we will notify you of any shipping limitations or delays.
5. Customs, Duties, and Taxes
For international orders, the recipient is responsible for any customs duties, taxes, and fees that may apply. These charges are not included in the purchase price or shipping cost and must be paid by the recipient upon delivery. Customs policies vary by country, and you should contact your local customs office for more information.
6. Return Shipping
Please refer to our Return Policy for information on how to return products. Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
7. Contact Us
If you have any questions or concerns about this Shipping Policy, please contact us at:
- Email: support@rtnawholesale.com
- Mail: RTNA Wholesale, 6463 Atlantic Blvd. | Peachtree Corners, GA 30071
This Shipping Policy helps your customers understand how you handle order processing, shipping options, costs, and delivery issues. Ensure that your shipping practices are in line with this policy and make updates as needed to reflect any changes in your shipping operations